Phone answering for electricians

An electrician cannot answer the phone with a testing probe in one hand, and the calls that come in range from a dead powerpoint to a switchboard that smells like burning. Genesis Voice Agents answers every one, treats the safety calls as urgent, books the small work, and writes down enough detail on a rewire enquiry for you to price it.

Escalated immediately

  • Burning smell or visible smoke at a board or outlet.
  • Sparks, arcing or exposed live conductors.
  • Water where power is, after a storm or a leak.
  • Complete power loss where the street clearly has supply.

Quote calls captured properly

"Can you quote a rewire" is useless without the age of the property, the number of rooms, whether it is occupied and when access is possible. The agent asks that list every time, so the message in your dashboard is one you can actually price from.

What happens when you start

  1. You send three fields. The next screen is the confirmation step, not a thank-you page.
  2. On that screen you enter a card for the $1 validation charge, and you read the trial terms before you agree to them.
  3. Within one business hour you get a text and an email from a named person at Genesis Voice Agents with a link to a 15-minute call.
  4. On that call we take your hours, services, service area, and the three questions callers ask most. We do not need your passwords or your phone carrier login.
  5. Your agent answers live within two business days, on your existing business number.

Full timing, wording and cancellation detail is on the free trial page.

Questions people ask before starting

Will it recognise a genuinely dangerous call?
Burning smell, sparks, exposed conductors, water in a switchboard and total power loss are all on the escalation list by default, and you can add your own.
Can it separate small jobs from real projects?
It asks what the work is and whether it is domestic or commercial. A powerpoint install gets booked, a rewire or a switchboard upgrade is captured as a quote request with the detail you need.
Do you handle compliance questions?
The agent states facts you give us — licence number, certificate of compliance, insurance — and does not improvise on regulations.
Can it tell a caller I only do commercial work?
Yes. If you have decided not to take domestic call-outs, the agent says so politely and the call ends without you being involved.