- Will it recognise a genuinely dangerous call?
- Burning smell, sparks, exposed conductors, water in a switchboard and total power loss are all on the escalation list by default, and you can add your own.
- Can it separate small jobs from real projects?
- It asks what the work is and whether it is domestic or commercial. A powerpoint install gets booked, a rewire or a switchboard upgrade is captured as a quote request with the detail you need.
- Do you handle compliance questions?
- The agent states facts you give us — licence number, certificate of compliance, insurance — and does not improvise on regulations.
- Can it tell a caller I only do commercial work?
- Yes. If you have decided not to take domestic call-outs, the agent says so politely and the call ends without you being involved.