Contact us

Use this page to ask something before signing up, to request a sample call recording for your trade, or to get help with an agent that is already live. Messages reach a person at Genesis Voice Agents, not a ticket queue, and are answered within one business day. Trial signups are contacted faster — within one business hour.

Send a message

What to include

  • Your trade, so we can send a sample call that matches it.
  • Roughly how many calls a day your line takes.
  • Whether anyone answers the phone today, and when.

Questions people ask before starting

How fast do you reply to a message sent here?
Within one business day, and usually the same afternoon. Trial signups are faster: those get a text and email within one business hour.
I'm already a customer and something is wrong with my agent. Where do I go?
Reply to the text thread with your setup specialist. That thread stays open after go-live and is the fastest route to a wording or hours fix.
Can I hear the agent before I sign up?
Yes. Ask here for a sample call for your trade and we send a recording of an agent handling a call of that type, with no customer details in it.
Do you take enquiries from outside the United States?
We currently build for US businesses only. If you are elsewhere, say so in your message and we will tell you honestly whether we can help rather than take a signup we cannot deliver.