- When do the reminders go out?
- By default a text the day before at a time you choose, and a short confirmation two hours ahead. Both timings are set during your build and changed by asking us.
- What if the customer replies to the reminder?
- A reply asking to move the appointment is handled: the agent offers the next open slots and rebooks. A reply cancelling frees the slot and tells you it is free.
- Does this work with the calendar I already use?
- It works against the booking calendar we connect during setup, so reminders reflect the real appointment, including any change you make yourself that morning.
- Can I stop reminders for one type of job?
- Yes. Some shops want reminders for fittings but not for quick drop-ins. Tell us which job types are exempt and the rule is applied at build time.