This policy explains what Genesis Voice Agents collects when you use the site or run a phone agent, where that data is stored, who inside the company can see it, and how long it is kept. Each customer's data lives in an account isolated from every other customer.
To build and run your agent, to send you call summaries and reminders, and to bill you. We do not sell data and we do not share one customer's call data with another.
Call recordings, transcripts and contact records are retained while your account is active and for the retention window stated on the cancellation policy page after you cancel, then deleted. You can request a copy or early deletion through the contact page.
Recording rules differ by state. Tell us during setup if your state requires a spoken notice, and we add it to the greeting.
