What happens the day after a hailstorm?

Volume goes up ten-fold and every caller is answered anyway. Active leaks are flagged for a tarp visit, inspections are booked out across the following weeks in the order they came in.

Can it take insurance claim details?

It captures the insurer, whether a claim is already lodged, and the date of the storm, so your estimator is not starting from zero.

Will it promise a roof price on the phone?

No. Roofs are not priced blind, and the agent says an inspection is needed rather than giving a number you would have to walk back.

Does it ask about storeys and access?

Yes — single or double storey, tile or metal, and whether there is access for a ladder or a lift. That decides what you bring.

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Phone answering for roofing companies

Roofing work arrives in bursts. A storm passes through on Tuesday afternoon and by Wednesday morning the phone has more calls in it than the whole previous month. Genesis Voice Agents answers every one, separates an active leak from a post-storm inspection, captures insurance and access details, and fills your inspection calendar in order.

Storm week, hour by hour

You cannot answer a phone on a wet roof, and the callers who ring while you are up there do not leave voicemail. They ring the next roofer on the list. The agent takes those calls at the moment they land, which during a storm week is the entire difference between a full month and a half-full one.

Captured on every roofing call

Is water coming in right now, and into what room?
Tile or metal, single or double storey?
Storm date, insurer, and whether a claim is already open.
Ladder or lift access, and any dogs on site.

What happens when you start

You send three fields. The next screen is the confirmation step, not a thank-you page.
On that screen you enter a card for the $1 validation charge, and you read the trial terms before you agree to them.
Within one business hour you get a text and an email from a named person at Genesis Voice Agents with a link to a 15-minute call.
On that call we take your hours, services, service area, and the three questions callers ask most. We do not need your passwords or your phone carrier login.
Your agent answers live within two business days, on your existing business number.

Full timing, wording and cancellation detail is on the free trial page.

Questions people ask before starting

What happens the day after a hailstorm?: Volume goes up ten-fold and every caller is answered anyway. Active leaks are flagged for a tarp visit, inspections are booked out across the following weeks in the order they came in.
Can it take insurance claim details?: It captures the insurer, whether a claim is already lodged, and the date of the storm, so your estimator is not starting from zero.
Will it promise a roof price on the phone?: No. Roofs are not priced blind, and the agent says an inspection is needed rather than giving a number you would have to walk back.
Does it ask about storeys and access?: Yes — single or double storey, tile or metal, and whether there is access for a ladder or a lift. That decides what you bring.