Genesis AI Voice AgentsStart trial

Phone answering for auto repair shops

A workshop phone rings hardest at the same moment the counter is three deep. Genesis Voice Agents answers those calls, books services with the year, make, model and whether the car is drivable, keeps status enquiries out of your advisor's morning, and takes the after-hours bookings from people who only think about the car on the drive home.

Captured on a booking call

  • Year, make, model and approximate kilometres.
  • What the car is doing, in the customer's own words.
  • Whether any warning light is on.
  • Whether it is drivable or needs towing.
  • Whether they need a loan car or a lift.

The 6pm caller

Most people notice a problem on the way home and ring after you have shut. Currently that call hits voicemail and half of those drivers book somewhere else by morning. The agent takes the booking at 6:40pm instead.

What happens when you start

  1. You send three fields. The next screen is the confirmation step, not a thank-you page.
  2. On that screen you enter a card for the $1 validation charge, and you read the trial terms before you agree to them.
  3. Within one business hour you get a text and an email from a named person at Genesis Voice Agents with a link to a 15-minute call.
  4. On that call we take your hours, services, service area, and the three questions callers ask most. We do not need your passwords or your phone carrier login.
  5. Your agent answers live within two business days, on your existing business number.

Full timing, wording and cancellation detail is on the free trial page.

Questions people ask before starting

Will it diagnose a noise over the phone?
No, and it says so. It records the caller's description of the noise, when it happens and whether a warning light is on, then books the car in for a look.
Can it take year, make and model?
Every booking captures year, make, model, rough kilometres and whether the car is drivable, so your service advisor knows what is arriving.
What about customers ringing for a status update?
Those calls are captured and flagged as status enquiries so your advisor can clear them in one batch rather than being interrupted at the counter all morning.
Can it tell someone we do not work on their make?
Yes. Give us the list of makes or work you decline and the agent says so politely and suggests they call around.